Legal

Cancellation and Refund Policy

Effective 2026

This policy explains when you can cancel a purchase from Diomgis, operated by Sigmoid Vedanta Technologies, and how refunds are paid. It forms part of our Terms of Service.

Summary

Live cohort courses

• Before the course: cancel up to 7 days before the cohort's first session for a full refund.
• Trying the first session: if the course is not right for you, ask for a refund within 48 hours after the first live session ends and you will get a full refund.
• Moving cohorts: before the second session you may move once, free of charge, to a later cohort of the same course.
• After those points the fee is not refundable, because your seat in a small cohort cannot be resold.

Programmes

Cancel before the first course of the programme starts for a full refund. After that, we refund the programme fee less the standard (non-bundled) price of each course you have started, if that leaves an amount to refund.

Mentoring

Each mentor sets their own price per session, and some offer sessions with no payment. You pay through Diomgis by Razorpay, or directly to the mentor, as the mentor chooses. What happens when a session is cancelled depends on whether the mentor has confirmed it.

• Before the mentor confirms: either of you can propose a different time or cancel the session on your mentoring page. A session not paid by its payment deadline (shown on the session, in your time zone) is released: it is cancelled, and nothing is charged. If you paid through Diomgis and the session is cancelled before the mentor confirms it, by either of you, or because the mentoring ends or the mentor leaves, we refund the payment in full to the original payment method. Razorpay refunds usually reach your account in 5 to 7 working days.
• After the mentor confirms: the session cannot be changed or refunded. We tell you this before you pay. If you cancel a confirmed session, you lose it and are not refunded; the mentor is still paid.
• One emergency change: once in the life of your account, across all mentors, you can ask to move a confirmed session for an emergency, with a reason and a proposed new time. If the mentor accepts, the session moves and your emergency change is used. If the mentor declines, the session stays as it was and you keep your emergency change. Once it is used, it is gone.
• If your mentor cannot attend: a mentor cannot cancel a confirmed session; they must propose a new time. You can accept it, or tell us through the contact form. There are no automatic refunds: we look at each case. A move your mentor starts does not use your emergency change.
• Direct payments: a payment you make directly to a mentor is between you and the mentor. We do not hold, handle or refund it. If a session you paid for directly is cancelled before the mentor confirms it, the mentor should return your payment; we cannot do that for them, but please tell us through the contact form if a mentor does not.
• Sessions with no payment: either of you can propose a different time or cancel the session at any time on your mentoring page.

When we cancel or change a course

If we cancel a cohort, delay its start by more than 14 days, or cannot deliver a service you paid for, you can choose a full refund or a transfer to another cohort or service of equal value. For mentoring sessions, the Mentoring section above applies.

How to ask for a refund

1. Request a refund with our contact form, signed in to the account you paid with, and choose the order (the receipt page for the order has a Request a refund button that fills it in). If you cannot sign in, use the same form and give the email address on your account.
2. Include the course or session, and, if you are not signed in, the Razorpay payment ID or order number from your receipt.
3. We confirm whether the refund is approved within 2 working days.

How refunds are paid

Approved refunds are paid to the original payment method through Razorpay, in the currency you paid. We start the refund within 5 working days of approving it, and it normally reaches your account 5 to 7 working days after that, depending on your bank or card issuer. We do not charge for refunds. If a payment failed but money left your account, the payment provider normally reverses it automatically within 5 to 7 working days; write to us if it does not.

Customers in the European Union and the United Kingdom

If you are a consumer in the EU or UK, you have a 14-day right to withdraw from a purchase of digital services. When you ask us to give you access, or the course to start, within those 14 days, you agree that the right ends once the service has been fully provided, and that for a service already partly provided we may deduct the proportion delivered.

Questions and complaints

Write to us with the contact form or call +91 77367 53888. If you are not satisfied with our answer, contact our Grievance Officer as described on the contact page.